Shipping policy

Thank you for purchasing from JAKOB KOKSHOORN. Based in New Zealand, our online store specializes in a full range of apparel products. We strictly implement standardized order processing and logistics management procedures to ensure all garments are thoroughly inspected, securely packaged and delivered to customers in intact quality within a reasonable shipping cycle.

1. Order Processing Time

After your order is successfully confirmed and paid, our team will complete product inspection, sorting and packaging procedures within 1 to 7 working days. Weekends and official public holidays in New Zealand do not count as working days and will not be included in the order processing cycle.
During holiday promotions and shopping peak seasons, a sharp increase in order volume may lead to delayed order processing. We will actively send email notifications to customers once prolonged processing delays occur, keeping you informed of the latest order progress in real time.

2. Shipping Rates and Delivery Estimates

All shipping fees for apparel orders are calculated according to package weight, size and delivery destination. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page before order payment. Our store does not provide free shipping, shipping subsidies or any logistics preferential benefits for any orders.
The standard delivery time for all orders is estimated at 15 business days. All delivery times are for reference only and are not absolute guarantees. Actual delivery speed may be affected by logistics carrier operational delays, customs clearance progress, extreme weather, regional logistics restrictions and holiday arrangements, which shall be subject to actual logistics conditions.

3. Shipment Confirmation and Order Tracking

Once your clothing order is packaged and dispatched from our warehouse, you will receive an official shipment confirmation email from our team. The email contains your exclusive order tracking number and official logistics inquiry channels for your convenience.
Please note that tracking data cannot be updated immediately after shipment. Normally, complete logistics transit records and delivery status will be available for online inquiry within 24 to 48 hours after the logistics carrier completes package pickup and system entry.

4. Incorrect Address Disclaimer

Customers shall take full responsibility for filling in accurate and complete recipient information including shipping address and valid contact details during checkout. Please double-check all information to avoid delivery failure or package deviation.
JAKOB KOKSHOORN will not be liable for any misdelivery, package loss or return caused by incorrect or incomplete address information provided by customers. If the package is returned due to address errors, the customer shall bear all return logistics fees and additional reshipping charges for secondary delivery.

5. Lost or Damaged Packages

If your apparel package is lost or abnormally detained during transportation, please contact our customer support team and submit a verification application within 2 days after the expected delivery date, together with your valid order number.
If your received clothing products have damaged packaging, fabric breakage, stains or other transit-induced damage, please send us feedback within 24 hours after receiving the package. You are required to provide clear photos of the outer packaging and damaged products. Our team will conduct a comprehensive review and provide targeted after-sales solutions as soon as possible.

6. Apparel Care and Usage Notice

Each garment sold in our store is attached with a professional fabric care label and targeted maintenance guidelines. We recommend all customers follow the official instructions for daily wear, washing, drying, ironing and storage to maintain the texture, color fastness and overall appearance of the clothing.
We do not undertake any liability for product damage, shrinkage, color fading and deformation caused by private modification, improper cleaning methods, high-temperature drying, artificial damage and other irregular usage that violates product care standards.

7. International Shipping and Customs Notice

Cross-border international apparel shipments may be subject to import duties, inspection fees and other related taxes in accordance with the trade policies and customs regulations of the destination country or region.
All customs and import-related charges are independent of product prices and shipping fees, and shall be fully borne by the customer. These fees are not included in the order settlement amount. Customers need to abide by local import rules and independently complete customs clearance and fee payment procedures.

8. Contact Information

If you have any questions or inquiries about our shipping policy, order processing and logistics services, please feel free to contact us via our official contact methods:
Trade Name: JAKOB KOKSHOORN
Phone Number: +64 29 451 3018
Email: info@jakobkokshoorn.shop
Physical Address: Clotilda Pl, Christchurch, CAN 8053, New Zealand